Patient Services Representative - Dental

Job Overview

Provide front-office patient services for a dental clinic. Answer and direct calls, assist patients and visitors, send appointment reminders, prepare daily appointment lists, schedule and reschedule visits, enter patient information, track filled and cancelled appointments, prepare records for upcoming visits, verify patient arrivals, receive and record payments, and help maintain accurate demographic and appointment information. Support an orderly dental-clinic workflow while providing professional customer service.

Requirements

• High school diploma or GED
• At least one year of customer-service experience
• Healthcare or dental-office experience preferred
• Electronic medical record and multi-line telephone experience preferred
• Strong verbal and written communication skills
• Ability to provide professional service to patients from diverse backgrounds
• Accurate scheduling, data-entry, organizational, and multitasking skills
• Ability to work independently and as part of a team
• Ability to protect confidential patient information
• Bilingual English/Spanish skills highly preferred
• Ability to lift approximately 20 pounds and stand for extended periods

Benefits

Benefits and assignment details will be reviewed during screening.