Patient Service Representative

Job Overview

Serve as a first point of contact for patients at a community-health clinic. Greet and register patients, enter and update information in the electronic health record, support check-in and check-out, schedule appointments, verify demographic and insurance information, collect applicable copayments or self-pay amounts, assist with eligibility and financial-assistance workflows, support referrals and authorizations, issue reminders, answer routine billing or scheduling questions, and complete scanning and other clerical tasks.

Requirements

• High school diploma or GED
• Customer-service and front-office administrative skills
• Accurate appointment scheduling and electronic health-record data entry
• Ability to verify patient demographic and insurance information
• Ability to handle payments and confidential information accurately
• At least one year of community-healthcare or medical-office experience preferred
• Medical Assistant, Certified Nursing Assistant, or medical-terminology coursework preferred
• Strong communication, organization, and multitasking skills
• Bilingual English/Spanish skills preferred
• Availability for a full-time community-clinic schedule

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• Retirement plan with employer match
• Paid time off
• Extended sick leave and paid holidays
• Employee discounts and wellness programs